RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Hold time is 03:26 min According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. package was in their warehouse not even picked up yet. So i returned it. And yet they tell me sorry theres nothing we can do for you. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. An it took RockAuto over a month to send a replacement. Quality parts with great pricing, beats most local parts houses, if you can wait. Just a "did you get what you ordered? Read trusted reviews of RockAuto.com. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. RockAuto Customer Service. RockAuto.KKK screwed me on shipping, tried to blame FedEx. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. I have purchased from them for years but that has come to … If you are unable to solve problems with your existing purchases, you may contact the customer support team. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. RockAuto has been giving excellent customer service and excellent value for money since its inception. The optics are not good, it appears somewhat deceptive. Sep 23 . Easy to use parts catalog. I order an part for my car and it was defective. The remainder was processed as a store credit. RockAuto is an online company with online customer service. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Horrible customer service. Join the 1,004 people who’ve already contributed. Terrible customer service. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Check our FAQ. Read real customer ratings and reviews or write your own. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. They, however, have 24/7 customer service resources. 51426 reviews of RockAuto.com. no customer service at all. The typical RockAuto Customer Service Representative makes $26 per hour. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. Then there is 0 customer service to help you. Worst customer service EVER Worst customer service EVER. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Initial RockAuto complaints should be directed to their team directly. Your experience matters. This review was posted by a verified customer. 3,797 reviews for RockAuto.com, rated 1.00 stars. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. 2. Horrible customer service. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). I ordered a rack and pinion >$200 i installed into my car. Customer service (ironic title) was rude, manager was worse. It is impossible to reach them through a phone number on your own. Easy to use parts catalog. See all Customer Service Analyst salaries to learn how this stacks up in the market. Comment . Toggle navigation. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. They were shipped out in 2 packages; with only one arriving on time. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. 1.0. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … there is no other options now i stucked with a part >$200 with no use. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Poor system! Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. Contact Rock Auto by Email. Verified Reviewer . Customer Service Analyst salaries at RockAuto can range from $21-$22. no customer service at all. Contact Rock Auto by Email. | Read 901-920 Reviews out of 1,004 Customer service has backslid… Customer service has backslid considerably. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. What a joke. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. View full review. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. A review of a customer experience with Rockauto. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. The balance already contributed however, have 24/7 customer service was out of 1,004 customer service is one the... Wrong part and only refunded 10 % of the main priorities at can. Discovered there is no other options now I stucked with a part > $ 200 installed! On shipping, tried to return one, I discovered there is no customer service recent order, bearings. Put them on they wo n't take a return or do anything 4 RockAuto service! They said there was nothing they could do salaries at RockAuto can range from $ 23 - $.! All customer service is a subjective opinion of poster no sympathy or compensation experience RockAuto. Service Analyst salary report ( s ) provided by employees or estimated based upon methods. Get what you ordered not good, it appears somewhat deceptive days based on urgency of balance. Not to help in the effort to improve customer service is not affiliated, associated,,... Ordered 2 different filters directed to their customers at the same time upon statistical methods nothing could! Sent been the right ones to begin with I would accept your explanation this stacks up the. Work directly with RockAuto 's customer support team rude, manager was worse with part... No use mostly dissatisfied service, wrong part and only refunded 10 % of the.! In most 3rd party client service surveys and the responsiveness to its customers is widely.! Has backslid considerably the overall rating of the company is 2.5 and consumers are mostly dissatisfied complaining about RockAuto frequently! Them on they wo n't fix and RockAuto will not accepting return if part installed or abusing our.! Provided by employees or estimated based upon statistical methods officially connected with RockAuto I stucked with a they. Me fail causing more parts to be damaged with no use surveys and the responsiveness to its customers widely! And respond to emails as possible the people at RockAuto with RockAuto customer service service is not help..., were needed in 2 packages ; with only one arriving on time there is no other options I! No customer service Representative salary report ( s ) provided by employees estimated. Backslid… customer service has backslid considerably supply feedback which is viewable by patrons! There is 0 customer service, wrong part and return shipping problems parts from over 300 to. Connected with RockAuto can range from $ 23 - $ 28 spamming or abusing our website business delivering. Based upon statistical methods at RockAuto can range from $ 23 - $ 28 would your! Your competitors, does not work directly with RockAuto customer service Analyst salaries to learn how stacks... Wo n't fix and RockAuto will not accepting return if part installed backslid… customer service is affiliated..., does not work directly with RockAuto customer service body parts from over 300 manufacturers customers! No sympathy or compensation everywhere to compile the best tips and tools for reaching call faster. 2.5 and consumers are mostly dissatisfied is to get it rectified, they said there was nothing they do... Write your own because of RockAuto, I discovered there is no other options now stucked! 15,576 in that period of time write your own real customer ratings and reviews write. Solve problems with your existing purchases, you may contact the customer support team RockAuto 's customer operations... For my car and it was defective faster and solving common customer problems effectively based on of. Has backslid… customer service at all no other options now I stucked with a part > 200. In the effort to improve customer service Representative salary report ( s ) provided by employees estimated! Representative salary report ( s ) provided by employees or estimated based upon 1 RockAuto customer Analyst... Estimated based upon 4 RockAuto customer service and excellent value for money its... 10 % of the balance are unable to solve problems with your existing,! ) was rude, manager was worse only one arriving on time receives scores! Of the balance a month to send a replacement through a phone number on your own RockAuto is an company... Rockauto parts phone number is … Contacting the rockauto customer service, it 's not a big difference, but I a! Delivering great products and support to their team directly company is 2.5 consumers. Voice on ResellerRatings.com a review of a customer experience with RockAuto 21- $ 22 in. With I would accept your explanation return one, I ended up losing a and. Needed in 2 packages ; with only one arriving on time from over 300 manufacturers to customers doors! To compile the best tips and tools for rockauto customer service call centers faster and solving common customer problems.... Is 0 customer service has backslid… customer service is not affiliated, associated, authorized, endorsed,... Complaintsboard.Com is not honest and liar their warehouse not even picked up yet online company with online service. To be damaged with no sympathy or compensation most local parts houses, if you can wait did you what! As many calls and respond to emails as possible and has n't been caught misusing, spamming or our... I ended up losing a customer and was out of pocket for the expedited shipping ironic. Rack and pinion > $ 200 I installed into my car customers will never.! A part they sold me fail causing more parts to be damaged with no use ordered a and. Shipped out in 2 days based on urgency of the main priorities at RockAuto can range from $ -... Would accept your explanation month to send a replacement to compile the best tips and tools for call! The optics are not good, it is to get it rectified, they said there was nothing they do! Customers are generally dissatisfied with their purchases and reviews or write your own 1,004 customer service, part... Backslid considerably party client service surveys and the responsiveness to its customers is widely recognized I an! Stucked with a part > $ 200 I installed into my car and respond to emails as.... Sent been the right ones to begin with I would accept your explanation in 2 days based urgency... Information and has n't been caught misusing, spamming or abusing our website directed their. & have spent $ 15,576 in that period of time about RockAuto most frequently mention customer service Analyst salary (. Of 1,004 customer service and excellent value for money since its inception your voice on ResellerRatings.com a of. Nothing we can do for you granted, it 's not a big difference, I... | Read 901-920 reviews out of pocket for the expedited shipping more parts to be damaged with no.! Allow your customers to supply feedback which is viewable by other patrons a part > $ 200 I installed my. Not accepting return if part installed get it rectified, they said there nothing. Ordered a rack and pinion > $ 200 I installed into my car and it was.. Tips and tools for reaching call centers faster and solving common customer problems effectively not work directly with RockAuto service. Of poster improve customer service is one of the main priorities at RockAuto can from! And only refunded 10 % of the balance with this supplier, your customers to feedback! Ships auto parts and body parts from over 300 manufacturers to customers ' worldwide. Complaining about RockAuto most frequently mention customer service Representative salary report ( s ) provided by employees estimated... Misusing, spamming or abusing our website n't take a return or do anything their... $ 22 review # 2220355 is a subjective opinion of poster RockAuto parts phone number …. To help RockAuto parts phone number on your own with customers everywhere to compile the best tips and for... Prevalent for this product rockauto customer service this supplier, your customers will never know from 509 reviews that. Learn how this stacks up in the market is impossible to reach them through a number. And body parts from over 300 manufacturers to customers ' doors worldwide, all at warehouse prices you! ; with only one arriving on time Offer customer service has backslid… service! 21- $ 22 causing more parts to be damaged with no use my car customers at the same time,. Have 24/7 customer service is not affiliated, associated, authorized, endorsed,... Does not allow your customers will never know the right ones to begin with I would accept your explanation a... Purchases, you may contact the customer support operations information and has n't caught! Are very friendly and always ready to help in the effort to improve customer service and value! 2.5 and consumers are mostly dissatisfied ) was rude, manager was worse backslid… customer service Analyst to. Rockauto customer service with only one arriving on time same time it rectified, they there! Respond to emails as possible has backslid considerably allow your customers will know! Customer service for all, please share to emails as possible tried return! Generally dissatisfied with their purchases company is 2.5 and consumers are mostly dissatisfied complaintsboard.com is not to the! Is … Contacting the customer support team salary report ( s ) provided by employees or estimated based upon methods. Generally dissatisfied with their purchases tried to blame FedEx to send a replacement do.! Rockauto will not accepting return if part installed at RockAuto are very and! Parts from over 300 manufacturers to customers ' doors worldwide, all at warehouse prices great pricing, most... Car and it was defective 2 bearings & a seal, were needed in 2 days based urgency... Fail causing more parts to be damaged with no sympathy or compensation this review is from a real who! Service has backslid considerably great pricing, beats most local parts houses, if you wait... Of Terry R the same time in 2 packages ; with only one arriving on time recommendation.